Call centers overseas boomed in the past two decades contributing to the economies of the Philippines, India and Latin America. But once a taboo, outsourcing customer service is now the status quo. This infographic / guide aims to help business owners in their journey to learn more about the industry and to finally selecting a provider that fits their needs.
Designed by: Niño Molabola
Created for: Magellan Solutions
Originally Posted here: https://www.magellan-solutions.com/blog/call-center-outsourcing/
Score from the experts at Killer Visual Strategies
Visual Communication - 55%
Design - 45%
Content/Script - 65%
Usability - 55%
This infographic provides a high-level look about call center outsourcing. The piece is full of bright colors, and the color usage is a shining moment in guiding the reader to focus on different sections. Each section features some visuals, and many icons help communicate their associated points. However, some visuals are a bit too general, and some information isn't communicated specifically. Additionally, the shifting icon and illustration styles become distracting when viewed all at once. The content is brief, focusing on the key points and data with helpful subheads. There are a few typos that may lower the infographic's credibility. The use of sections is a great technique; however, without any supplement context or visual wayfinding, it becomes difficult to know how to go about reading this infographic. Overall, there's some great information — it just need a bit more visual clarity and consistency. We'd give this an F.