How Does Tech Support Help in User Experience? [Infographic]
Often people need help when it comes to fixing technical issues as not everyone is equipped with technical knowledge. It is for this reason why it is important for product-based businesses to invest in a technical support teams.
Technical support services provide a simplified approach in assisting users who are having difficulties, may it be simple or complex, with a product. They handle various issues and give customers valuable experience. It has a direct impact on creating a remarkable user experience, such as in improving the rate of problem resolution and giving customers a convenient round-the-clock support through any available channel they require. For businesses that aim to improve the problem resolution rate, keep the expenses at bay, and increase the user experience rating as well as for the products, outsourcing tech support is a winning solution.
Visual Communication - 45%
Design - 60%
Content/Script - 70%
Usability - 65%
This infographic collects key stats about customer service and the technical support experience. It features a bright color palette that engages the eye and is consistent throughout the piece. There are two predominant illustration styles across the piece. While they seem to serve different purposes, readers may find it distracting to have to shift between two visual modes. Much of the information is presented alongside an icon or a type treatment that emphasizes key details. This is effective in certain cases, but there are many missed opportunities for visual communication. On the other hand, the copy alongside the information is succinct — a useful technique for this format. While subheads to help group pieces of information together, the layout and structure still feels cluttered, which may make it difficult for readers to follow the information's narrative. Overall, there's a lot of information here, but it needs a bit more clarity to communicate effectively. We'd give this a D.