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<div align="center"><a href="http://www.submitinfographics.com/full-size-infographics/customer-service-expectations.gif" target="_blank"><img src="http://www.submitinfographics.com/full-size-infographics/customer-service-expectations.gif" alt="what are companies doing to meet or exceed customer expectations" width="557" height="1593"><br />Click to Enlarge<br /></a>Via: <a href="http://www.clickfox.com" target="_blank">ClixFox.com</a><br />View Other <a href="http://www.submitinfographics.com">Infographics</a></div> <p>

This infographic comes to us from ClixFox.com, who recently hosted a customer services best practices survey to understand what companies are doing to keep customers in a rough economy. The survey sought to discover the following:

• Which industries are doing the best job in customer service
• Which service channels provide the best experiences
• The importance of an organization’s customer service reputation with regards to consumer buying decisions
• The impact of issue handling and resolution on customer loyalty

According to the infographic, the following results hold true:

• The hospitality/travel industry consistently provides the best customer service
• For hospitality/travel, customer service plays a larger role than price. This is also true in banking, food/beverage, and healthcare
• Over 60% of respondents felt that customer service was a primary factor of importance when working with a company
• Facebook is the best social media outlet where a consumer can find positive customer service

The infographic ends with a variety of customer testimonials, which is OK, but the infographic already has extremely hard to read/small text that adding this much content is unnecessary. Overall, the infographic is OK, but the data is sparse and the pie charts are a huge eye sore.