How Companies Exceed Customer Expectations Infographic

Oct 15, 2010 by     No Comments    Posted under: Business, Featured
Share            

Add this Infographic to Your Website:
Simply copy the code below and paste it into the HTML of your blog, website, or Static FBML box on Facebook

This infographic comes to us from ClixFox.com, who recently hosted a customer services best practices survey to understand what companies are doing to keep customers in a rough economy. The survey sought to discover the following:

  • Which industries are doing the best job in customer service
  • Which service channels provide the best experiences
  • The importance of an organization’s customer service reputation with regards to consumer buying decisions
  • The impact of issue handling and resolution on customer loyalty

According to the infographic, the following results hold true:

  • The hospitality/travel industry consistently provides the best customer service
  • For hospitality/travel, customer service plays a larger role than price. This is also true in banking, food/beverage, and healthcare
  • Over 60% of respondents felt that customer service was a primary factor of importance when working with a company
  • Facebook is the best social media outlet where a consumer can find positive customer service

The infographic ends with a variety of customer testimonials, which is OK, but the infographic already has extremely hard to read/small text that adding this much content is unnecessary. Overall, the infographic is OK, but the data is sparse and the pie charts are a huge eye sore.



Related Posts with Thumbnails

Got anything to say? Go ahead and leave a comment!

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>